Terms and Conditions for Purchase
1. CUSTOM SUBLIMATION PRINTING
1.1. Sublimation printing applies to the entire shirt, including the front, back, sleeves and collar, allowing for full-colour and full-coverage customisation.
1.2. Colours shown in digital artwork and mockups may vary slightly from the final printed product due to differences in screen displays, printing equipment, fabric and production conditions.
2. COLLAR & SLEEVE CUFFS
2.1. Unless otherwise requested, the collar and sleeve cuffs will be made using non-knitted fabric to match the overall shirt design.
2.2. Knitted collars or sleeve cuffs may be requested and may be subject to additional charges depending on the design and material requirements.
3. DESIGN SERVICE & REVISIONS
3.1. LEAM provides complimentary design services for one design, with a maximum of two (2) revisions.
3.2. The complimentary design service includes one (1) digital mockup for the selected design.
3.3. An additional $30 design fee will apply if:
- More than two (2) design revisions are requested; or
- More than one (1) design is required.
3.4. Any additional design charges will be communicated to and agreed upon before further design work is carried out.
4. DELIVERY
4.1. Free delivery is included for orders covered by this quotation within Singapore.
4.2. Additional delivery charges may apply for special delivery arrangements or locations outside the standard delivery service area.
5. SIZE SURCHARGES
5.1. An additional $2.00 per piece will apply to sizes 4XL and above.
5.2. The applicable size surcharge will be added based on the final quantity of oversized garments confirmed for production.
6. LONG SLEEVE SURCHARGE
6.1. An additional $2.00 per piece will apply for garments requiring long sleeves.
6.2. The surcharge applies in addition to any applicable oversized size surcharge.
7. SUBSEQUENT ORDERS
7.1. Prices stated in the quotation apply to the quantity and specifications stated in the quotation.
7.2. For subsequent or repeat orders, pricing may differ depending on the order quantity, garment specifications, material requirements and prevailing production costs at the time of the new order.
7.3. A new quotation will be provided for subsequent orders where applicable.
8. ORDER CONFIRMATION & PAYMENT
8.1. The customer may confirm acceptance of the quotation by providing written confirmation via email.
8.2. A 50% deposit is required upon acceptance and confirmation of the final artwork before the order can proceed to production.
8.3. Production will only commence after:
- The quotation has been accepted in writing;
- Final artwork has been approved and confirmed;
- The 50% deposit has been received;
- Final quantity has been confirmed;
- Sizes have been provided; and
- Personalisation details, where applicable, have been provided.
8.4. Once the artwork has been approved and the order has proceeded to production, changes to the design, quantity, sizes or personalisation details may not be possible and may incur additional charges where applicable.
9. PRODUCTION & DELIVERY LEAD TIME
9.1. The standard lead time for production and delivery is approximately three (3) weeks.
9.2. The three-week lead time will commence after final artwork has been confirmed, the 50% deposit has been received, and all required production details have been provided, including quantity, sizes and personalisation details where applicable.
9.3. Any delay in artwork approval, deposit payment, provision of sizes, personalisation details or other required information may result in a corresponding extension of the production and delivery timeline.
9.4. The estimated lead time may be affected by unforeseen production, logistics or other circumstances beyond LEAM's reasonable control. In such cases, LEAM will inform the customer of any significant delay as soon as reasonably practicable.
10. PRODUCT INSPECTION & DEFECTS
10.1. Customers are required to inspect the goods upon delivery and notify LEAM of any defects, production issues or items that do not meet the agreed specifications within twenty-four (24) hours of delivery.
10.2. Where a product is confirmed by LEAM to be defective or not produced according to the approved artwork, agreed specifications or required production standards, LEAM will arrange for the affected item(s) to be replaced at no additional cost.
10.3. Replacement will be the remedy provided for confirmed manufacturing or production defects. No refunds will be provided for defective or incorrectly produced goods.
10.4. Claims submitted after the forty-eight (48) hour inspection period may not be accepted, except where the issue could not reasonably have been identified during the initial inspection.
10.5. Issues arising from customer-provided information, including incorrect sizes, personalisation details, approved artwork or other specifications that were confirmed prior to production, will not be considered manufacturing defects.
11. ACCEPTANCE OF TERMS
By providing written acceptance of any quotation provided, the customer acknowledges and agrees to the above Terms & Conditions, including the applicable charges, design revision policy, payment requirements, production lead time and product inspection requirements.